First Time Users - Registration
            If you forget your Password
            If you forget your User Name
            What is a virtual keyboard? What are the advantages of a virtual keyboard?

First Time Users - Registration
With the Enhanced Sign On Platform, instead of using CitiCard / Credit Card and ATM Personal Identification Number to access Citibank Online, you will be asked to create your own User Name and Password. For creating User Name and Password, you will be asked to enter your CitiCard / Credit Card Number and ATM Personal Identification Number.
Entry of ATM Personal Identification Number, User Password and Secret Question Answers will be through a Virtual Keyboard.
Please note that you will need to go through this process once. For subsequent logons, you will be asked to enter your User Name and Password.

If you forget your Password
You can reset your password by clicking on the Forgot Password link on the initial sign on screen. You'll first be asked to validate yourself by entering your User Name, CitiCard/Credit Number and ATM Personal Identification Number. And before resetting your password, you'll also be asked to enter your Secret Question answers you defined during registration.

If you forget your User Name
You can request for a reminder of your User Name through the initial sign on screen by clicking on the Forgot User Name link where you will be asked to enter your CitiCard/Credit Card Number and ATM Personal Identification Number.

What is a virtual keyboard? What are the advantages of a virtual keyboard?
One of the most common security threats is from malicious software that records your keystrokes and sends them to fraudster. This malicious software is called a "keyboard logger". By having a /virtual keyboard where you enter your password with your mouse instead of typing it in the likelihood that your details can be obtained this way is greatly eliminated. We also recommend that you should have up-to-date anti-virus and firewall software at the same time. A firewall will alert you if there is an attempt to write malicious software to your Personal Computer.

Central Bank of Egypt Product Approval Number: 7