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                                                                       Home / Consumer Banking at-a-glance / Credit Cards / Terms and Conditions

 

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The Bank issues Citibank Credit Card pursuant to the following terms and conditions and such card shall remain at all time the property of the Bank.
1. The following terms wherever used in this agreement shall have the following meaning:
• Bank: shall mean Citibank N.A. in Egypt, a branch of Citibank New York, located at: 4 Ahmed Pasha St. -Garden City District – Downtown – Cairo, Egypt and its affiliates / subsidiaries in Egypt.
• The Original Card: shall mean the credit card issued by the Bank to holder of the original card.
• Original Card Holder: shall mean the person to whom the Bank has issued the original card and opened in his name the card account. Such person shall be legally liable for all amounts due / accrued resulted from using his original card and his supplementary cards if there is any.
• Supplementary card: shall mean the card that is issued at the request of the original cardholder to a person designated by him. All amounts dues / accruals arising from such supplementary card shall be automatically chargeable to the account of the original cardholder.
• Supplementary cardholder: shall mean the person to whom the Bank has issued such supplementary card upon the request of the original cardholder.
• Card Account: shall mean the opened account or the record maintained at the Bank in the name of the original card holder wherein the following entries are recorded: goods purchased, services, cash withdrawal, insurance, charges, installment plan, fees and any other expenses or damages that result from the use of the card or its number in any manner whatsoever.
• Credit limit: shall mean the maximum determined by the Bank from time to time for the ceiling allocated to the card account for both the original card and supplementary card jointly at any time. A portion of the credit limit shall be earmarked and named as “ cash withdrawal limit ” which will be subject to withdrawal .The Bank may change at any time the credit limit or the cash withdrawal limit and notify accordingly the card holder.
• A personal identification number (APIN) shall mean the number used to verify electronically the identity of the cardholder at the automatic teller machine (ATM).
• Telephone Personal Identification Number (TPIN) shall mean the number used to verify electronically the identity of the cardholder via telephone.
• The Issuing Institution: Master Card International.
• Merchant: shall mean the shop, company, bank, or establishment which accepts the card for payment / settlement the value of goods, services or cash withdrawals.
• The Receiving Bank: shall mean the bank with whom the merchant enters into contract and deal with it in settlement of the credit card transactions.
• The Issuing Bank: shall mean the Bank that issues a credit card to its holder.
• Citiphone: shall mean customer service rendered by the Bank via use of telephone
2. The Bank shall be entitled to request a -collateral / security in order for it to issue the credit card. The Bank shall retain / withhold such collateral / security until the card and supplementary cards have been cancelled and all accrued amounts paid.
3. Card holder shall write his effective signature on the back of the credit card immediately upon his receipt thereof and shall adhere upon the use of the card to its specified credit limit and to the terms and condition herein under.
4. The card and the supplementary cards issued by the Bank shall be subject to terms and conditions of this agreement.
5. The cardholder may not allow any other person to use his card, and shall at all time be committed to keep APIN and TPIN safe.
6. The cardholder shall sign the sales and cash withdrawal advices/ receipts upon using his card and maintain a copy thereof. However, the card holder shall not be relieved from his obligations for payment to the Bank in the instances that (1) it is unnecessary for him to sign any of such advices/ receipts, (2) should there be available a card print or should the card be electronically registered at the ATM used by the card holder or, (3) should the card holder requested the merchant to supply him with the goods and services via telephone, internet, or mail and to record the value on his card account. In all aforesaid instances the cardholder shall be committed to settle/ pay the due amounts.
7. The Bank shall not be bound to attach copies of purchased items/ sales or cash withdrawal advices/ receipts with the account statement. In the instance that the cardholder has not contended or submitted a written application to rectify the account statement within thirty calendar days from the account statement date, this shall mean his approval of the particulars of the statement. However, copies of purchases or cash withdrawal advices/ receipts may be provided to the cardholder by virtue of a written application submitted by him and against expenses recorded to his card account.
8. The original cardholder shall notify Citibank in the event he has not received the monthly account statement within 15 calendar days from the statement date specified for receipt thereof. Failure to do so will relieve Citibank from any liability regarding any mistakes in calculating his balance.
9. Upon a dispute on the part of the cardholder, the Bank shall not be bound to credit the value of the advices/ receipts subject of the dispute to the cardholder’s account unless such value has been credited to the bank account by the receiving bank or by the issuing institution.
10. Use of the Automatic Teller Machine (ATM) or Point of Sale (POS)
a. Upon using the card at any of the automatic teller machines or point of sale to effect any banking transactions or instructions (whether manually or automated / through computer), the bank’s records shall be binding and final for all purposes.
b. The Bank shall debit / deduct the value of withdrawals or expenses effected by using the card from the card account of the cardholder.
c. Deposit of checks or banknotes are accepted at the automatic teller machines which accept Citibank credit cards; the net value of checks will be credited to the card account after having been fully collected and the bank’s account shall be binding and final in this connection.
11. The Bank shall be entitled to disapprove any transaction related to the use of the card without giving any reason.
12. The Bank shall not be held liable for cards refused by a merchant, establishment or automatic teller machine and shall not also be responsible for the quality or condition of goods or services rendered to the card holder by merchants, companies, automatic teller machines or point of sale.
13. The Bank shall not be liable for any loss incurred by the card holder should the bank fail or delay in rendering a banking service or other service as a result of any Force Major or power failure or failure to procure equipment, or other reasons uncontrollable by the bank.
14. The Bank is entitled to debit fees and other expenses on the card account. The cardholder shall be committed to pay the fees and different expenses related to his card according to the rates posted by the bank and that such fees and expenses are irretrievable.
15. Interest Calculation:
a. Should the existing debit balance fully settled (with the exception of the cash withdrawal) to the bank prior to or on the payment due date, no interest will be calculated.
b. Interest will be calculated on cash withdrawal as of the withdrawal date and until the full payment thereof.
c. If the total amount due in the monthly statement is paid in full before the Payment Due Date, no interest is charged. If you chose not to pay the amount due in full, interest will be charged on the total outstanding balance deducting interest on payments made.
The Bank shall be entitled to change the interest calculation method after giving prior notice and the cardholder will be notified of such change by mail.
16. All transactions shall be recorded in Egyptian Pound on the card account. Transactions made in foreign currency shall be converted into Egyptian Pound according to the exchange rate determined by the Bank upon effecting the transaction.
17. The cardholder shall pay on a monthly basis the minimum amount prior to or on payment due date. Such minimum represents total of the following items:
a. Total of the previous amounts which have become due including fees and charges.
b. Amounts in excess of the credit limit.
c. A prior fixed percentage from the total payable amount
d. Finance charges
e. Late fees
18. The Bank shall send a monthly account statement to the card holder on the most recent address available to the Bank and including the following details:
• Name of the card holder, card number, credit limit, and date of the account statement
• Details/ Particulars of the transactions
• Total amount due, minimum amount due, and payment due date
19. The card holder shall be deemed defaulter in the following instances, 1) should he fail to pay on the payment due date the minimum set forth on card statement or, 2) should he submit an application to declare his bankruptcy or, 3) should he exceed the credit limit without a permission from the Bank . However, should the cardholder be subject to any of the aforesaid instances, the Bank may cancel the card or request immediate payment of the full existing balance .The Bank shall also be entitled to assign a third party to collect fully or partially its amounts due from the original / supplementary cardholder.

 



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