The Bank issues Citibank Credit Card pursuant to the
following terms and conditions and such card shall remain
at all time the property of the Bank.
1. The following terms wherever used in this agreement
shall have the following meaning:
• Bank: shall mean Citibank N.A. in Egypt, a branch
of Citibank New York, located at: 4 Ahmed Pasha St.
-Garden City District – Downtown – Cairo,
Egypt and its affiliates / subsidiaries in Egypt.
• The Original Card: shall mean the credit card
issued by the Bank to holder of the original card.
• Original Card Holder: shall mean the person
to whom the Bank has issued the original card and opened
in his name the card account. Such person shall be legally
liable for all amounts due / accrued resulted from using
his original card and his supplementary cards if there
is any.
• Supplementary card: shall mean the card that
is issued at the request of the original cardholder
to a person designated by him. All amounts dues / accruals
arising from such supplementary card shall be automatically
chargeable to the account of the original cardholder.
• Supplementary cardholder: shall mean the person
to whom the Bank has issued such supplementary card
upon the request of the original cardholder.
• Card Account: shall mean the opened account
or the record maintained at the Bank in the name of
the original card holder wherein the following entries
are recorded: goods purchased, services, cash withdrawal,
insurance, charges, installment plan, fees and any other
expenses or damages that result from the use of the
card or its number in any manner whatsoever.
• Credit limit: shall mean the maximum determined
by the Bank from time to time for the ceiling allocated
to the card account for both the original card and supplementary
card jointly at any time. A portion of the credit limit
shall be earmarked and named as “ cash withdrawal
limit ” which will be subject to withdrawal .The
Bank may change at any time the credit limit or the
cash withdrawal limit and notify accordingly the card
holder.
• A personal identification number (APIN) shall
mean the number used to verify electronically the identity
of the cardholder at the automatic teller machine (ATM).
• Telephone Personal Identification Number (TPIN)
shall mean the number used to verify electronically
the identity of the cardholder via telephone.
• The Issuing Institution: Master Card International.
• Merchant: shall mean the shop, company, bank,
or establishment which accepts the card for payment
/ settlement the value of goods, services or cash withdrawals.
• The Receiving Bank: shall mean the bank with
whom the merchant enters into contract and deal with
it in settlement of the credit card transactions.
• The Issuing Bank: shall mean the Bank that issues
a credit card to its holder.
• Citiphone: shall mean customer service rendered
by the Bank via use of telephone
2. The Bank shall be entitled to request a -collateral
/ security in order for it to issue the credit card.
The Bank shall retain / withhold such collateral / security
until the card and supplementary cards have been cancelled
and all accrued amounts paid.
3. Card holder shall write his effective signature on
the back of the credit card immediately upon his receipt
thereof and shall adhere upon the use of the card to
its specified credit limit and to the terms and condition
herein under.
4. The card and the supplementary cards issued by the
Bank shall be subject to terms and conditions of this
agreement.
5. The cardholder may not allow any other person to
use his card, and shall at all time be committed to
keep APIN and TPIN safe.
6. The cardholder shall sign the sales and cash withdrawal
advices/ receipts upon using his card and maintain a
copy thereof. However, the card holder shall not be
relieved from his obligations for payment to the Bank
in the instances that (1) it is unnecessary for him
to sign any of such advices/ receipts, (2) should there
be available a card print or should the card be electronically
registered at the ATM used by the card holder or, (3)
should the card holder requested the merchant to supply
him with the goods and services via telephone, internet,
or mail and to record the value on his card account.
In all aforesaid instances the cardholder shall be committed
to settle/ pay the due amounts.
7. The Bank shall not be bound to attach copies of purchased
items/ sales or cash withdrawal advices/ receipts with
the account statement. In the instance that the cardholder
has not contended or submitted a written application
to rectify the account statement within thirty calendar
days from the account statement date, this shall mean
his approval of the particulars of the statement. However,
copies of purchases or cash withdrawal advices/ receipts
may be provided to the cardholder by virtue of a written
application submitted by him and against expenses recorded
to his card account.
8. The original cardholder shall notify Citibank in
the event he has not received the monthly account statement
within 15 calendar days from the statement date specified
for receipt thereof. Failure to do so will relieve Citibank
from any liability regarding any mistakes in calculating
his balance.
9. Upon a dispute on the part of the cardholder, the
Bank shall not be bound to credit the value of the advices/
receipts subject of the dispute to the cardholder’s
account unless such value has been credited to the bank
account by the receiving bank or by the issuing institution.
10. Use of the Automatic Teller Machine (ATM) or Point
of Sale (POS)
a. Upon using the card at any of the automatic teller
machines or point of sale to effect any banking transactions
or instructions (whether manually or automated / through
computer), the bank’s records shall be binding
and final for all purposes.
b. The Bank shall debit / deduct the value of withdrawals
or expenses effected by using the card from the card
account of the cardholder.
c. Deposit of checks or banknotes are accepted at the
automatic teller machines which accept Citibank credit
cards; the net value of checks will be credited to the
card account after having been fully collected and the
bank’s account shall be binding and final in this
connection.
11. The Bank shall be entitled to disapprove any transaction
related to the use of the card without giving any reason.
12. The Bank shall not be held liable for cards refused
by a merchant, establishment or automatic teller machine
and shall not also be responsible for the quality or
condition of goods or services rendered to the card
holder by merchants, companies, automatic teller machines
or point of sale.
13. The Bank shall not be liable for any loss incurred
by the card holder should the bank fail or delay in
rendering a banking service or other service as a result
of any Force Major or power failure or failure to procure
equipment, or other reasons uncontrollable by the bank.
14. The Bank is entitled to debit fees and other expenses
on the card account. The cardholder shall be committed
to pay the fees and different expenses related to his
card according to the rates posted by the bank and that
such fees and expenses are irretrievable.
15. Interest Calculation:
a. Should the existing debit balance fully settled (with
the exception of the cash withdrawal) to the bank prior
to or on the payment due date, no interest will be calculated.
b. Interest will be calculated on cash withdrawal as
of the withdrawal date and until the full payment thereof.
c. If the total amount due in the monthly statement
is paid in full before the Payment Due Date, no interest
is charged. If you chose not to pay the amount due in
full, interest will be charged on the total outstanding
balance deducting interest on payments made.
The Bank shall be entitled to change the interest calculation
method after giving prior notice and the cardholder
will be notified of such change by mail.
16. All transactions shall be recorded in Egyptian Pound
on the card account. Transactions made in foreign currency
shall be converted into Egyptian Pound according to
the exchange rate determined by the Bank upon effecting
the transaction.
17. The cardholder shall pay on a monthly basis the
minimum amount prior to or on payment due date. Such
minimum represents total of the following items:
a. Total of the previous amounts which have become due
including fees and charges.
b. Amounts in excess of the credit limit.
c. A prior fixed percentage from the total payable amount
d. Finance charges
e. Late fees
18. The Bank shall send a monthly account statement
to the card holder on the most recent address available
to the Bank and including the following details:
• Name of the card holder, card number, credit
limit, and date of the account statement
• Details/ Particulars of the transactions
• Total amount due, minimum amount due, and payment
due date
19. The card holder shall be deemed defaulter in the
following instances, 1) should he fail to pay on the
payment due date the minimum set forth on card statement
or, 2) should he submit an application to declare his
bankruptcy or, 3) should he exceed the credit limit
without a permission from the Bank . However, should
the cardholder be subject to any of the aforesaid instances,
the Bank may cancel the card or request immediate payment
of the full existing balance .The Bank shall also be
entitled to assign a third party to collect fully or
partially its amounts due from the original / supplementary
cardholder.
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