• Full access to all banking operations
• Immediate response to inquiries at initial point of contact,
• The handling of complaints and disputes in a courteous and professional manner. It also provides to Prospects;
•Accurate, detailed information on any and all Citibank services and products
•Application request handling.

These services are provided by a dedicated and empowered team of CitiPhone Officers, along with a user-friendly Interactive Voice Response system through continuous measurement against established benchmarks.

Citiphone Contacts

16644 – Citiphone Banking hotline*
*From outside Cairo, long distance call rates apply

+202 2618 6200 – For Customers calling from abroad*
* International call rates apply

 What is the Interactive Voice Response?

The Interactive Voice Response is a "Self service" option by means of which, customers assist themselves through a pre-recorded menu option for various transactions. The Interactive Voice Response operates through a Telephone Personal Identification Number which is selected/assigned by the customers themselves, and known only by them. The customers input the number at the beginning of the call in order to reach the menu for self service. One of the options for a customer is to talk to a CitiPhone Officer if required.

Example: Press 1 for Arabic, Press 2 for English – Language choice

• Inquire about his/her balance for Credit card /Bank account(s).
• Generate/change T-PIN.
• Issue an APIN for Credit card/Debit Card.
• Request a Credit card / Banking Statement by fax/mail.
• Report Lost or Stolen Cards.
• Request additional forms by fax/mail.
• Receive Information on 24 hr. banking services.
• Transfer to a CitiPhone Officer.
• Transfer between your banking accounts.
• Request a check book.
• Pay for your credit card from your banking account.
• Pay utility bills.

The IVR allows our customers to benefit from 24 hours a day, 7 days a week access to account information and inquiries.