Frequently Asked Questions

Are there any charges to use the service?
No. There are no software, service or set up fees. All you have to pay for is the cost of your modem call.

 When can I use the service?
Anytime you like. It's available 24/7 (although some transactions may not be available during system updates).

Can I print from Internet Banking?
Yes, Internet Banking does have the facility to print so that you can keep paper records as well.

 What if I have a comment or an unusual request?
With Citibank Internet Banking you can send confidential and secure messages direct to Customer Sercvices. This is a two-way service, so as well as responding to your messages, we can also offer you tips on using Citibank Internet Banking,
or introduce you to new products and services.

My login details suddenly disappeared - why is that?
The information is stored in a cookie on your PC. This information over time can be over-written as you visit other web sites that need cookies too. Especially with the Netscape browser, the new cookies will replace cookies already existing on your PC. Netscape saves the information as cookies in a file that is limited in size. When the limit is reached, Netscape starts deleting older cookies from the file to make room for new ones coming in. A way to avoid this problem happening again you may wish to use the Microsoft Explorer browser, available at www.microsoft.com

Do I need a special browser to use Citibank Internet Banking?
You need a browser that supports strong encryption. To check if yours is OK just click on Browser Check. If not, you must upgrade your browser version.

Am I the only person who can access my account?
The only way anyone can access your account information is if they have your ATM Personal Identification Number (A-PIN) and your Citicard/Credit Card. This is why it is crucial not to let anyone else know these numbers - and not to write them down, especially on your Citibank card or computer! If you think someone may know them, let us know immediately. You can also change your PIN on-line.

 What is Citibank's policy regarding the use of cookies?
A 'cookie' is a small piece of information that a website server can store on your browser. This means that information such as your User ID can be stored so you don't have to type it in every time. Any browser that enables you to use Citibank® Online will allow cookies to be set which means the information will be stored for a limited period of time in a cookie file in your computer's memory. Your Citibank ATM Personal Identification Number (A-PIN) is never stored as a cookie.

 What is Citibank doing to protect my privacy?
Keeping customer information secure and using it only as our customers would want us to is a top priority for all of us at Citibank. To find out more see Security, or for details regarding our customer privacy and security policy click on Citibank Privacy Statement here, or at the bottom of any of our web pages.


More Help
Reading our User Guide might help you to find the answer. If not, then you can contact us by calling 24-Hour CitiPhone on 16644 from Cairo and Alex for free
calls from outside Greater Cairo are at the long-distance tariff without the need for subscription to long-distance service
from abroad +202 2618 6200, or send us a mail message from Citibank® Online’s customer service facility.