Frequently Asked Questions

About Citibank Alerting Service

1.What is Citibank Alerting Service?
2.How can I modify my registration details / alerts at any time?
3.Can I choose the type of alerts I would like to receive?
4.How often will I receive these Alerting Service messages?
5.Who can avail of this service?
6.What would this service cost me?
7.Can I receive Alerts when I travel outside Egypt?
8.What terms and conditions govern Citibank alerting Service?

Registration

1.How can I start using Citibank Alerting Service?
2.How will I know if I have registered successfully?
3.Can I temporarily stop receive alerts?
4.Can I unsubscribe any time on my own?

1. What is Citibank Alerting Service?

Citibank Alerting Service is an Internet-based notification system that provides you with current information on your account by means of an e-mail, SMS or both.

Citibank Alerting Service keeps track of your money and provides you with information on your Citibank Credit Card or Bank Account that you have with Citibank. You will get alerts when a transaction is made on your Credit Card or your Supplementary Card. As a banking customer get alerts when there is any debit or credit to your Citibank bank account.

2. How can I modify my registration details / alerts at any time?

You can logon to Citibank Online to change your subscription profile or to add/modify your alerts. You can also call CitiPhone Banking at any time on 16644.

3. Can I choose the type of alerts I would like to receive?

Yes, Citibank Alerting Service gives you the ability to set the content and the periodicity of your alerts. You can change your preferences, as and when you like.

4. How often will I receive these Alerting Service messages?

You will receive the message when a transaction is made on your Citibank Credit Card or Supplementary Card and when there is debit or credit to your Bank account. For some alerts you are given the choice to choose the frequency.

5. Who can avail of this service?

To avail of this service you have to be a Citibank customer holding either a Citibank Bank Account or a Citibank Credit Card. Supplementary Card member is not eligible to register for Citibank Alerts.

6. What would this service cost me?

The cost for this convenient service is only four Egyptian pounds per month.

7. Can I receive Alerts when I travel outside Egypt?

Alerts on email will be accessible if you have access to your email account from outside Egypt. And/or if you are availing of international roaming facility on your mobile connection.

8. What terms and conditions govern Citibank Alerting Service?

Citibank Alerting Service is subject to Terms and Conditions and will be bound to the same.

Registration

1. How can I start using Citibank Alerting Service?

To start using the Citibank Alerting Service you will need to complete a one-time registration process in either of the following ways:

A. Online Registration:

• Log on to Citibank Online
• Enter your Username, Password and answer the Challenge Question
• Complete your profile in the Profile Page
• Select the mode of delivery.

You also have the flexibility to subscribe/un-subscribe for any or all of the alerts at any point in time.

B. CitiPhone:

Call CitiPhone Banking on 16644 (24 hours a day) and ask your CitiPhone Officer to enroll you on Citibank Alerting Service.

2. How will I know if I have registered successfully?

You will be greeted with a welcome message through email and SMS, indicating that you have been successfully enrolled for Citibank Alerting Service. If you do not receive the welcome message, please call CitiPhone on 16644 and inform us.

3. Can I temporarily stop receiving alerts?
Yes, you can choose to temporarily stop receiving alerts during the periods that you are unavailable. All that you need to do is de-select the option 'Turn Alerting Service off/on', this will temporarily discontinue receiving Citibank Alerts.

4. Can I unsubscribe any time on my own?
You can unsubscribe from the service from the website. All you have to do is click on 'Delete' on your Profile page of Citibank Alerting Service. You will have to re-register for Citibank Alerts if you wish to receive the alerts again.