Therefore, it is very important for us to always have your updated phone numbers so that we are able to contact you instantly in order to confirm suspicious transactions and prevent fraud attempts.
How can I protect myself from identity theft?
Millions of people are victims of identity theft every year. Whilst Citibank will do all we can to protect you, there are some simple steps you can take to protect yourself.
Do not give your personal details to anyone who phones or sends you unsolicited emails.
Never carry details of your home address and your bank cards or PIN together in case they are stolen.
Always keep your passwords secure and never disclose them to a third party.
Check your statements regularly for any unusual transactions.
Ensure documents containing personal information are shredded before they are discarded.
How can I protect myself when using my Citibank card?
Do not let your card out of your sight when making transactions, particularly in restaurants.
When using ATM machines please be vigilant. If there are signs that it has been tampered with or if there is anything unusual, then do not use the machine.
Be careful when disposing of receipts from card transactions, as they will contain sensitive information. If possible, shred all unwanted receipts.
Do not give your card to another person to use.
Shield your PIN when authorizing purchases or making cash withdrawals from an ATM.
Never disclose your PIN information to a third party and never store your PIN in a way that it could be recognized.
How can I protect myself online?
Citibank Online is a fast and safe way to manage your money; however, it is important to be aware of steps you should take to protect yourself against online fraud.
Always enter the Citibank web address directly into your browser and don’t follow any links, this will ensure that you access the legitimate site.
When accessing the logon screen of Citibank Online ensure that the website address starts with https://. Some browsers will also indicate this with a padlock symbol in the address bar.
Ensure that your computer is running the latest operating system with up-to-date anti-virus software and a firewall installed. It is estimated that an unprotected computer can become infected with harmful viruses within 20 minutes of being connected to the internet.
When creating passwords, try and use a mixture of letters and numbers and do not use personal information, such as date of birth or mother’s maiden name.
Be alert to the threat of phishing. Phishing emails will attempt to trick recipients into disclosing sensitive personal information, such as user names, passwords and credit card details, by claiming to come from a genuine source. They are often extremely authentic looking and will direct users to enter details at a fake website whose look and feel are almost identical to the legitimate one.
Never reply to emails that request your personal information and do not open emails from senders you do not recognize.
Only use a secure home or work computer when banking online. Computers at internet cafés can sometimes be infected with viruses that store your personal information.
Do not use the same password for all your accounts.
Citibank will NEVER ask for your account or personal information in an email.
What should I do if my card has been lost or stolen?
Contact Citiphone immediately on 16644 and for international calls +202 2618 6200
Cards Fraud Early Warning
Our Fraud system works 24 hours a day 7 days a week Citibank provides safety of your accounts and bank cards using the Advanced Fraud Early Warning System. However, full protection is possible only if you participate and follow some simple rules.