First: The terms of loan request

1- The loan applicant:
1-1 Hereinafter, the loan applicant will be referred to as the “borrower”
1-2 The lending party will be referred to as the “bank” which is Citibank NA
1-3 The application of the loan, the general terms of loan agreement and the note of the bank’s approval of the loan represent the loan agreement between the bank and the applicant.

2- The requested loan:
2-1 The borrower agrees that according to this agreement, the bank has the right to determine the value and due dates of the given loan other than what the borrower mentioned in the applicant form.
2-2 The borrower agrees that according to this agreement, he will pay the loan on monthly installments that the bank will determine their numbers and value and the due date of them after approving the loan request.
2-3 The borrower assures his agreement to the data mentioned below and that will be demonstrated in detail in a notification that will be sent from the bank after studying the request and that notification will be included into this Agreement and will be integral part of it.
1) The net loan amount (the loan amount minus the service fees)
2) The table of paying the loan (the monthly installments due dates)
3) The monthly installment amount in Egyptian Pounds
4) The loan term (in months)
2-4 The bank reserves the right to refuse the loan if the borrower does not carry out the requirements of the bank that are mentioned in this request, and the bank will not be obliged to give reasons for this refusal.
2-5 Verbal communication and terms are not legally binding unless the bank confirms them in writing.
2-6 If the bank accepts the request for the current loan and there is still a debit balance of a previous personal loan from Citibank, the borrower will have to consider the current loan as an addition to the debit balance of the previous loan as one loan and the terms of this current loan applies to it.

3- The obligation of paying:
The borrower agrees to pay the determined installments in the loan agreement on the due dates every month according to the terms shown in this request. The borrower acknowledges that he has read the terms included here and that he understood and accepted to comply with these terms.

4- The effectiveness of the loan agreement:
The loan agreement shall become effective from the day the bank signs the notification, and it will be valid until all the obligations coming out of the agreement are executed.

Second: The general terms of the loan agreement:

1- The execution:
The borrower agrees to pay the loan with all the interests and fees on the due dates as mentioned in the sent notification and in term No. 3 of the general terms of the loan.

2- The interests and fees:
2-1 The borrower will pay the due interests on the loan amount according to the determined price in the notification. And when any changes occur in the terms or conditions of re-financing because of 1) instructions of the Central Egyptian Bank or 2) Capital Market Authority, the bank may change the interest rates and collect them according to the new rate.
2-2-1 The interest is due when the installment of the principal debt becomes due (both of them are called “the installment”). The bank will collect the monthly interest according to the following calculation: the outstanding of the loan amount multiplied by the annual interest rate and then divided by 12.
2-2-2 The bank will notify the borrower of any changes in the interest rates by mail two weeks before the date of changing the rate to the new one. That notification will be considered as an amendment to the agreement and will include the installment amount after amending it according to the change in interest rate. The borrower declares his agreement to the changes that the bank considers appropriate.
3- Loan Payment:
3-1 All the payments that the borrower settles of the loan, interests and fees are done in cash or by cheques or any other method the bank considers suitable. The paid amounts are to be directed according to this order:
a- paying the commissions and charges
b- paying the interests
c- paying the original amount of the loan

3-2 The payments of the loan agreement are considered legally performed after adding the full-required amounts, without any deductions, in the open loan account in the name of the borrower with the bank.

3-3 If the due date of payment is on a weekend or an official vacation day, the due date will automatically be changed to be the last working day before the weekend or before the vacation day.

3-4 All the payable installments will be net amount without deducting taxes or any other deductions of any kind.

3-5 The payment in advance of the full amount of the loan: in the case of paying the full amount of the loan in advance, the borrower may obtain the information of the outstanding through Citiphone (24 hour telephone service). And if the borrower wants to pay in advance the full amount of the loan, the borrower will have to inform Citibank in writing by mail 7 days before paying and the notification must include: 1) the loan account no. 2) the in advance amount 3) the date of paying the in advance amount. In the case that the full amount is paid, the bank will notify the borrower in writing that the loan is paid. In the case of the in advance payment, the interests will be calculated till the date of the actual payment and the bank will charge the borrower with the fees of in advance payment according to the table of charges that the bank determines solely and is changeable from time to time by the bank without need to get an approval from the borrower.

4- Delay in Payment and its legal consequences:
4-1 If the borrower fails to pay the amount for the bank on the due date, the borrower will have to pay a fine that the bank determines.
4-2 In the case that any of the cheques bounce, the bank will have the right to execute the penal proceedings in the way that the bank considers suitable unless the borrower pays the full amount in cash in 3 days from the date of refusing the cheque.
4-3 The borrower accepts that Citibank will collect the fine that it will determine in the case that the cheque bounces for any reason and that is according to the table of charges.
4-4 If the borrower fails to pay any due amounts according to this agreement, the bank will have the right to deduct those amounts from any other accounts of the borrower at any branch of the bank’s branches or dispose of any documents or guarantees.

5- Terminating the agreement from the bank’s side:
The borrower acknowledges that the bank has the right to revoke this agreement without the need for a court judgment or a warning and to cancel the term of the loan and to ask for the full amount of the loan to be paid in addition to the interests and fees till the date of revocation in the following cases:
a) If the borrower fails to pay any of the installments of the loan according to the amounts and dues dates determined in the agreement.
b) If the borrower faces any negative change in his financial position or in any other way which the bank considers it a major change according to this agreement or if the borrower is in violation of the payment rules.
c) If the borrower violates any of the obligations of this agreement or acts in a way that violates with the terms of this agreement.
d) If the borrower is declared bankrupt or insolvent, or becomes subject to receivership, is not allowed to dispose of his money or dies.
e) If the borrower is dismissed of his work, his salary is suspended or cancelled, his working permit expires or canceled or his visa expires if he is a foreigner.
6- The Legal effects resulting from terminating the agreement with an immediate effect:
The borrower acknowledges that in the case of terminating the agreement from the side of the bank, the obligations of the bank under the agreement will cease and the outstanding of the loan with all the interests and fees will be due immediately. In addition to this, the bank will have the right to take all its dues by deduction from any accounts or credits that the borrower has in the bank.

7- The borrower's obligations:
7-1 The borrower declares that:
a) All the information that he presents is correct and complete and that he agrees that Citibank has the right to verify the information in any way even by investigating the work address, personal address, banks you deal with or by any other way.
b) He will inform the bank immediately if he will delay paying or violate any of the agreement terms.
c) He will inform the bank in writing about all effective circumstances on his financial status including any change of the position or any other information.

7-2 The borrower agrees that Citibank has the right to exclude –when calculating interests- the value of any entry added to the borrower’s account before settling this entry including entries withdrawn on the Bank or those settled in ordinary clearance channels.
7-3 The borrower agrees and acknowledges that Citibank records are the only proof on the due amounts or what the debtor is obliged to deliver. Hence, the borrower waives the right to dispute the validity of these records.
7-4 The payments that the borrower carries out shall occur without any setoff, counter claims, deductions or any terms except the case when the borrower is forced due to the local law to perform these deductions. In such a case, the paid amount must be increased in order to make the amount received by Citibank exactly the same amount that must be received if there had been no any deductions.
7-5 The bank reserves its right to deduct any amount added to the account and is not paid or any amounts added to the account by mistake.
7-6 The borrower assures that he does not refuse to work partially or totally whether due to a medical or accidental reason, and he did not refuse to work due to a medical reason for a period that exceeds 30 consecutive days within the past two years, and he was not hospitalized for 15 consecutive days within the past two years, and he did not receive any treatment because of heart, veins, cancer, kidney, liver, brain or lung diseases within the past two years.

8- The law that governs the Agreement and legal disputes:
8-1 all the matters that are not mentioned in the agreement are subject to the bank rules, terms, the Egyptian civil law and all the laws and decisions applicable in Egypt form time to time. Cairo Courts shall hear all cases that arise of this Agreement.
8-2 it is understood that the borrower understands and accepts the terms and conditions of this agreement, the interest and the bank schedule of fees.
8-3 the terms and conditions of opening the account/ current account or saving account apply to what is not mentioned in this agreement.

9- Jurisdiction
Cairo Courts with their different degrees shall have jurisdiction over all disputes that arise out due to executing this Agreement.

10- Other notifications
The bank will send written notifications to the borrower to the address mentioned on the loan agreement. All these notifications are effective once the borrower receives them. The notifications are deemed received by the borrower on the fourth day from issuing them.

11- Other services
11-1 the borrower may inquire about the outstanding by phone, and he may obtain this information by Citiphone (24 hour phone service)
11-2 the borrower shall inform the bank in writing of any change in his data like address, phone number, or any other information within a period of two weeks from the date of change.

12- Assignments of rights and obligations and severability
12-1 the borrower cannot assign to any third party his rights or obligations under the loan agreement without a prior approval from the bank. The bank may assign to third parties any of its rights or obligations mentioned above without prior approval from the borrower. This assignment will result in transforming to the assignee the bank rights and obligations within the limits of the assignment. The bank is discharged from all its obligations mentioned in the agreement within the limits of the assignment.
12-2 if there is any clause in the agreement that is unenforceable, it will not affect the execution of the other clauses and provisions.

13- The bank reserves the right to amend or change these terms and conditions according to its perspective from time to time

14- “Public figure” is any person occupying a position or who has lately occupied a position or seeking to have or eligible to have a senior government position in any country, state or city, or occupying a political position (such as a member in a political party) or any position in a government or a military position. The above-mentioned definition includes the bank accounts of the private business, which a public figure owns, or being a partner in. If the client is a public figure and owns or has assets or is a partner in a company with at least 20% ownership or more, he is subject to the legal responsibility of this policy.
I/we declare by opening this bank account without mentioning that I am/we are a public figure that I am/we are not a public figure.

15- Installments mentioned in clause 8 (the personal loans fees) are preliminary installments; therefore, they are subject to change due to the length of the period from the time the client signs on the loan documents and the due date of the settlement of the first installment. The installments in their final form will be clarified in details in the bank letter sent to the client. The letter will state depositing the loan amount in the client’s account, the loan amount, the installments amounts and the settlement method.

                                     The user’s agreement for Citibank Online and Alerting Services

This agreement includes clauses to determine the liability and other matters of concern to users of Citibank Online and Citibank Alert services. Therefore you are required to read carefully this agreement.
In this agreement, the term “Customer” shall mean customer of Citibank N.A. – Egypt’s Branch; “the bank” shall mean Citibank; Services shall mean Citibank alerting services; (Citi alerting: messages sent to customer on his cell phone or to his e-mail box) as well as Citibank electronic banking services (Citibank Online: banking services offered via internet).
1. Render of services
Services will be available to customer at sole discretion of the Bank and the Bank shall be entitled (at any time without a need for notification or notice or giving any reason) to totally or partially halt the service whether such halt will be final or temporarily. Services at present are available only to customers having accounts at any branches of Citibank in the Arab Republic of Egypt.
2. Alerting Messages Service (Citi Alert)
a. Short messages sent to customer’s cell phone or to his e-mail. Alerting messages are sent to the customer having a connection with cell telephone networks (GSM) or with Internet.
b. Customer declares that he is aware that his cell phone must be at On/ Reception mode in order for him to receive alerting messages. Should the customer’s cell phone be turned off or out of the service coverage area for more than 48 hours (as of the time the message transmitted by the Bank), the transmission / sending process will be automatically cancelled and customer will not be able to receive the message.
c. Citi Alert service will be temporarily suspended in the instance of failure to send alerting messages to customer’s cell phone for 10 consecutive times until customer re-activates Citi Alert service.
3. Banking Services via Internet (Citibank Online)
a. Citibank provides customers of this service a facility to perform an array of the banking transactions on their accounts at the Bank via Citibank web site on the Internet.
b. If the Customer decides to use this service, he will choose a User Name and Password. The User Name and Password will be used to ensure the customer’s digital identity on Citibank Online Service.
c. Customer confirms that he is fully aware that the use of his User Name and Password will have the same legal consequences/ effects resulting from the signing of documents, and therefore he agrees as follows:
• Commitment not to disclose his User Name and Password and to act diligently so as not to have such number disclosed to any person or through any person.
• Full liability for all transactions performed by use of his User Name and Password whether such transactions are carried out with or without his knowledge. In the instance of loss or theft of the User Name and Password or of its disclosure to any other party, customer shall be held liable for any unlicensed transactions performed until the Bank (premises) has received a written notification to this effect by the customer of the loss / theft of the User Name and Password.
• Under no event the Bank shall be held liable for any fraudulent or unlicensed use via Internet of the customer’s User Name and Password
• The Bank reserves its right to refuse processing / carrying out any transaction on customer’s accounts if the Bank finds out at its sole discretion that the User Name and Password has been misused or being used in unlicensed purposes. The Bank’s decision is not subject to negotiation or contention/disputation.
• Customer shall be solely liable for maintaining his cell phone, e- mail, and passwords of his equipment.
4. By virtue of this agreement and upon the customer’s request and / or according to the Bank‘s choice, the Bank has agreed to provide customer with banking transaction services / credit cards through Citibank electronic banking services and Citi Alerting messages services. Therefore, customer agrees that the instructions issued electronically by him through Citibank Online Service will have the same legal consequences/ effects of the instructions issued in writing by him.
5. Services shall cover all customer’s accounts such as saving accounts, current accounts, deposits, loans, credit cards and other existing accounts or accounts to be opened in the future by customer at Citibank within the best efforts available at the Bank and at its sole discretion.
6. Costs resulting from using the Internet, telephone line, and cell phone will be borne only by the customer without any liability on the part of the Bank.
7. In the instance of a joint account and as per the customer’s request as a supplementary service, the Bank will agree to make available the banking services via internet to all parties of the joint account as well as to the authorized signatories; provided, however, any instructions issued by any party of the joint account and / or by any authorized signatory shall be binding to other parties of the account and that the Bank shall act accordingly without any liability on its part.
8. Citibank Online Service will be offered free of charge, whereas Citibank Alerting Service will be offered against specific subscription fees according to the prices posted by the Bank. The Bank is entitled at its sole discretion to charge new fees or to amend the existing fees (whether to increase or decrease it) provided that the customer shall be notified of such amendment prior to application thereof. Fees will be deducted / debited from the account specified by customer or from any other accounts customer has at the Bank.
9. The Bank reserves its right in performing any amendment regarding the service specifications without a need to notify customer thereof; and customer shall be responsible for the specifications available which will be posted on the Bank’s website in Internet.
10. The Bank shall confirm its receipt of any instructions sent by customer on the best efforts basis and as promptly as possible. However, the Bank shall not be responsible for any delay that takes place in confirming receipt or not confirming receipt of such information / instructions.
11. The Bank may (at any time and without giving any reasons) partially or totally discontinue / halt the provision of the service whether such halt will be temporarily or permanently. Customer may discontinue at any time the use of such service and is to notify the Bank thereof in order for the Bank to discontinue deduction of the related fees from customer’s account.
12. Customer agrees that all data, instructions, and alerting will be sent to / or stored/ saved at different sites and that such data, instructions and alerting will be accessed by the employees of Bank or its branches or affiliated or subsidiary or related companies. The Bank is authorized to provide the cell phone and Internet service providers with any data or particulars related to customer or to his accounts when deemed necessary for enforcing any of the instructions or alerts.
13. The customer confirms that he is fully aware and cognizant that services subject of this agreement depend on infrastructure, communications, cell phone and Internet services and that such services are subject to the influence of many factors which include (among other things) the aerial and natural factors. Accordingly, the Bank shall not be liable for any disorder in the services resulting from a third party or from reasons beyond the Bank’s control; and shall not also be responsible for not providing /sending or for a delay of alerting, messages, or errors or loss or for any alteration /misrepresentation in conveying the alerting / messages / instructions to the customer via alerting services or the electronic banking services network.
14. Liability
The Bank shall not be held liable in any of the following instances:
a) Any failure or error or delay in implementing all or some of the customer’s instructions for reasons attributed to the customer or beyond the control of the Bank.
b) Unlicensed access by any person to the customer’s cell phone or e-mail or obtainment of the customer’s User Name and Password by any person; or any fraudulent act or double standards or fallacious data provided by customer while using the services.
c) Loss of any data, instructions or messages during electronic sending.
d) Any dispute arising out between the customer and any of the cell phone or Internet service providers.
15. Indemnity
Should any harm resulting from inappropriate or fraudulent use of the services by customer be occurred to a third party or to customer or to the Bank, the customer shall be solely liable for such harm from the civil and criminal aspects. Consequently, customer agrees to keep the Bank harmless against any damage, claims, processes, damages, expenses, payments, or cost whatsoever the type of which may be incurred and borne by the Bank at any time as result of the Bank’s bona fide acts according to the customer’s instructions or based on any false instructions or transactions by the customer or a third party that obtained the customer’s User Name and Password by any manner whatsoever.
16. Confidentiality of Data
Citibank confirms that it will not disclose any personal information given by the customer to any natural or artificial person of a third party unless Citibank has obtained a written approval by the customer to this effect and the customer agrees explicitly to exclude from the provisions of this article the instance whereby (such disclosure) is imposed on the Bank by virtue of a judicial order or ruling or any governmental decree or act complying with the provisions of the Egyptian law and also the instances of information sharing for inquiry purposes and / or within the framework of cooperation between Citibank and its Parent Companies and affiliated and subsidiary thereof (Citigroup). Citibank will send customer from time to time special promotional offers via mail/ e-mail or short messages without transgressing confidentiality rules of the account.
17. The Bank reserves the right to amend at its sole discretion the terms and conditions set forth herein at any time and in the event of amendment the Bank shall not be obliged to notify the customer thereof should such amendment be posted to all Bank’s customers via an appropriate method as deemed proper by the Bank.
18. All terms and conditions set forth in this agreement shall be subject to and construed according to the provisions of laws applicable in Arab Republic of Egypt. Only Egyptian courts shall have the jurisdiction (according to the respective jurisdiction rules) to examine any dispute in connection with the interpretation or application of the provisions of this agreement.
19. Customer may change his data recorded by the Bank by calling CitiPhone Service (24 hours a day) on the following numbers: Cairo 7964646 - Alexandria: 4842484.
20. Receipt of such agreement shall be construed as an acceptance by the customer to subscribe in the following services: Citibank Online and Citibank Alert. Such receipt shall also be deemed as an explicit acceptance having its legal effect as stipulated in the (related) terms and conditions by customer. Customer may cancel any of such services by filling out the form set forth below and returning the agreement to one of the Bank’s branches.

Services Cancellation Form

Service to be cancelled:
………………… ..…………………..……………………………………..…………………..
Name of the customer:
………………… ..…………………..……………………………………..…………………..
Account Number:
………………… ..…………………..……………………………………..…………………..
Customer’s Signature:
………………… ..…………………..………………………………

Public Figure Declaration:

Are you a Public Figure or a Related Individual to a Public Figure according to the following identification?

Yes, I am a Public Figure
Yes, I am a Related Individual to a Public Figure
No,

A Public Figure is defined as any elected or appointed government official (Past, Present or Candidate) or individual in a political party of a country, state, or municipality or any department (including the military), agency, or instrumental (e.g., a government-owned corporation) thereof. Examples of Public Figures are presidents, vice presidents, governors, tax commissioners, any law enforcement commissioners or directors of government intelligence agencies, cabinet members, ministers of finance, ministers of foreign affairs, military leaders, economic advisors, press secretaries, municipal commissioners appointed by an elected government official, ambassadors, diplomats, consulate generals, vice consuls or any individual acting in an official capacity for any Embassy office.

A Related Individual is defined as any person, who is a member of the immediate family of a Public Figure (e.g., spouse, sibling, child or in-law); or a close associate of a Public Figure, that is, a person who is widely and publicly known to maintain an especially close relationship with the Public Figure, and includes a person who is in a position to conduct substantial financial transactions on behalf of the Public Figure. Examples of related individuals are campaign managers, political advisors and financial advisors.

Name of the Public Figure: ______________________________________________________________

Position Title/Description: _______________________________________________________________

I assure that the information mentioned hereinabove is accurate according to what I know and the available information. I understand that if I become a public figure or related individual, or a politically connected person, that I will notify Citibank NA Egypt as soon as reasonably possible. If I do not, my relationship with Citibank NA Egypt may be terminated or banned.

                                  Promise for Maintaining Confidentiality of Customers’ Information

Information is the cornerstone of our ability to provide superior service and customer trust is therefore of paramount inmportance. Maintaining our customers’ trust and using their information as permitted only by them constitute a top priority that we must always adhere to. Here is is our Privacy Promise to customers:

1. We will safeguard according to strict standards of security and confidentiality any information our customers share with us.
2. We will limit the collection and use of customer information to the minimum in order for us to provide distinguished service to our customers and to manage our business.
3. We will permit only authorized employees trained in handling customers’ information to have an access to that information. Any employee violates the confidentiality of customers’ information, shall be subject to administrative procedures adopted in this connection.
4. We will not disclose to any external organization any information related to our customer unless we have in advance informed customer of doing so by virtue of a notification or an agreement or in the instance in which the customer has authorized us to do so or when such action is required by law.
5. We will always have control over confidentiality of customers information, we may, however, facilitate relevant offers (which may be of interest to customers) from reputable companies. Such companies are not permitted to retain any information or particulars related to customer unless customer has explicitly expressed his interest in their products or services.
6. Once we initiate our transactions we will tell our customers at least once each year how they can remove their names from the marketing lists. Customers may contact us at any time to remove their names from such lists.
7. Other organizations rendering services (whenever used) will be required to comply with the confidentiality principles we follow and to allow us at any time to perform auditing to verify such compliance.
8. Sharing information of our customers shall be subject to the legal provisions since credit reporting to the supervisory entities may be required.
9. We will not use or post/ announce whether internally or externally any medical or personal information for any reason whatsoever except to matters related to customer’s insurance policy, his claims or accounts, or as reported to customer upon collection of such information or by a permission from the part of the customer.
10. We shall be keen to maintain all customers’ files complete and accurate and shall tell them how they can have an access to the information of their accounts (unless we are legally banned to do so), and how they can notify us of any errors which we shall be promptly rectified.

We shall fulfill our promise of maintaining confidential our customers’ information, orchestrating our business in a manner fulfilling our promise in all different countries wherever we operate.

Privacy Convention Options
I would like you to remove me from:

1. Marketing and promotional mailing lists and / or
2. Sales calling lists

I will still receive account related communication.

Name:             

Address:        

Current Account Number: ________________________________________________________________

Citicard Number: _______________________________________________________________________

Personal Loan Number: __________________________________________________________________

Citibank Credit Card Number: _____________________________________________________________

Signature of Original Holder of the Card: ______________________________Date: ___/___/________