You will be asked to enter your
Citicard/Credit Card number. You will also be asked
if you want to save your Citicard/Credit Card number
on the computer to make later use quicker. Please
note: you should not select this feature if you
are not using your own PC. Also note that the card
number will be masked once it is saved, and only
the last 4 digits will appear.
You will be asked to enter your
Citicard/Credit Card A-PIN (ATM Personal Identification
Number). If you do not have your APIN yet, please
call 24-Hour CitiPhone on 16644 from Cairo and Alex
calls from outside Greater Cairo are at the long-distance
tariff without the need for subscription to long-distance
from abroad +202 2618 6200.
You will then be asked to read
through and agree to our terms and conditions. If
you click �I Agree�, you can proceed into using
the available services. If you click �I Disagree�,
then you will be returned to the homepage.
Having done what you wanted,
select the Sign Off option at the top of the screen.
This will close your session.
As you Sign Off you�ll be given
the option to see and print the details of what
you�ve done during that session.
happens if you forget to Logoff?
If your computer is inactive for two minutes, then
a Time Out facility is triggered to help protect you
against unauthorized access. The Time Out message
will pop up on your screen. If you do not click the
OK button, Citibank® Online will automatically
terminate your session after a further minute. If
you don�t wish to terminate your session, simply click
a computer that isn�t exclusively yours
If you are using a work
computer, for example, never store your Card Number
on your computer or leave your account details on-screen
while you�re away from your PC. Also, remember to Sign-Off!
You can get the following information on your
Citibank account(s) whenever you want:
Gives you a quick glance overview of all your account
balances on one page. You can find more information
on each account, either by clicking on the specific
account on the balance summary screen, or by going
through the Account Details and Activity menu.
Account Details and
By selecting the account you wish to view from a drop
down list, you will get details on your account, followed
by a complete description of all the transactions
that occurred on that account for up to the last 90
days. You can sort the transactions by date, description
or transaction type in ascending or descending order.
Download account activity
You can download your account activity, which can
be used with other software. You will have to select
the period for which you want the activity (with a
maximum of 90 days history), the format, and the account/accounts.
Transfers and Payments
Allows you the flexibility of moving your money from
one account to the other, anytime.
Transfer between my
All you have to do is select the account you want
to transfer from and the account you want to transfer
to from a drop down list of your accounts. You must
enter the amount you wish to transfer, and then enter
your A-PIN to confirm the transaction.
• Set up a Direct Debit
You can set up a Direct Debit on of your accounts
in order to ensure timely payments for your credit
card monthly statements. By selecting from one of
your accounts in a drop down list, and selecting either
minimum balance due, or entire balance, your credit
card statement will automatically be taken care of
every month. Please note that you must ensure that
your account has sufficient balance prior to the date
that your direct debit has been set to.
• See/Change Direct Debit
With this option, you can see details on an active
direct debit, and change the conditions or cancel
the direct debit. You will be given the list of cards
that direct debits have been set for. By selecting
the card, you will be able to see and change/cancel
the direct debit for that card.
With Citibank® Online, you can also:
You can change the A-PIN of the Citicard/Credit Card
that you used to log in with. The change in PIN is
activated immediately, and will apply to all services
that require the usage of your APIN (ATMs, logging
onto Citibank® Online, confirmation of transactions
by re-entering the APIN)
You can order either a combined statement for all
your accounts, or a statement for a specific account,
by selecting the account from a drop down list. Statements
can cover, from last statement to date, last month�s
statement, last two months or last three months.
You can order your checkbooks by selecting the number
of checkbooks and the account that you want the checks
to be drawn on from a list of valid accounts.
You will be able to see an up to the minute number
of rewards points that you have accumulated on your
Citibank Credit Cards. You can redeem points from
one, or a combination of cards, by simply selecting
the cards, entering the number of points, and selecting
the gift category and item from drop down lists.
Foreign Currency Exchange Rates
You will be able to view up to 10 foreign currency
buy and sell rates against the Egyptian Pound
Here, you will be able to view the prevalent interest
rates on the available Time Deposits
Read New messages
Customer service will be able to respond
to one of your inquiries/requests by sending you a
message to your account�s inbox. You will be notified
once you log onto the menu screens, with a flashing
red indicator on top of the �customer service� menu,
indicating the number of new messages you have received.
Send a message
You can send messages to customer service
to inquire about a service or report a problem. To
make things easier for you, we have created standardized
message forms for some of the types of inquiries you
might have. You may use the �other� message type to
report/inquire about something that is not covered
in the standardized message forms.